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HELP & SUPPORT CENTER
We are here to ensure you get the best from your E Ride Pro. Whether you need help with maintenance, troubleshooting, or warranty claims, our support team is ready to assist. Access helpful resources below, or contact us directly for personalized help.
Tech Support Tools Kit
Maintenance & Troubleshooting
What should I do if the brakes on my E Ride Pro feel squeaky?
What should I do if the brakes on my E Ride Pro feel squeaky?
If the brakes feel squeaky, clean the rotors lightly, sand the brake pads until there is no shiny surface, then perform a series of slow braking maneuvers to “mate” the brakes and rotors. Please contact our tech support or the dealer shop you purchased your motorbike from.
What type of brake fluid should I use for my E Ride Pro?
What type of brake fluid should I use for my E Ride Pro?
Pro S & Pro SS 2.0 models use MINERAL OILwhile the Pro SS 3.0 & Pro SR models use DOT 4 FLUID. **These fluids are NOT interchangeable**
How do I troubleshoot a wiring issue on my E Ride Pro bike?
How do I troubleshoot a wiring issue on my E Ride Pro bike?
To troubleshoot a wiring issue, start by inspecting all connections, especially near the battery, motor, and throttle. Look for loose, disconnected, or damaged wires. If the problem is more complex, you might need to consult a professional mechanic or reach out to your dealer for help.
What should I do if my bike’s display shows an error code?
What should I do if my bike’s display shows an error code?
To troubleshoot a wiring issue, start by inspecting all connections, especially near the battery, motor, and throttle. Look for loose, disconnected, or damaged wires. If the problem is more complex, you might need to consult a professional mechanic or reach out to your dealer for help.
What should I do if my E Ride Pro bike is making unusual noises?
What should I do if my E Ride Pro bike is making unusual noises?
If you hear unusual noises, check for loose bolts, misaligned parts, or any rubbing between components (e.g., the swing arm or brake discs). Ensure all connections are secure and properly aligned. If the noise persists, contact your dealer for further inspections.
Product Specs & Features
What percentage of the bike is assembled upon delivery?
What percentage of the bike is assembled upon delivery?
Out of the box, both Pro S and Pro SS models are approximately 95% assembled. The handle bars, front end fenders, foot pegs, front wheel, display, mudguards, front number plate, and a rear shock bolt need to be assembled upon delivery.
What are the power modes available on the E Ride Pro bikes?
What are the power modes available on the E Ride Pro bikes?
E Ride Pro bikes come with 2 power modes: Eco mode (3 kW peak) and Sport mode (12 kW peak). These modes allow riders to customize their riding experience based on their preferences.
Is the battery water-resistant?
Is the battery water-resistant?
Yes. The battery has an IP (Ingress Protection) rating of 67. However, full immersion in water is not advised, and pressure washers might force water to enter through the case. We suggest removing the battery when using a pressure washer to clean your E Ride Pro.
How long does the battery last before needing a replacement?
How long does the battery last before needing a replacement?
The battery can handle approximately 500-600 recharge cycles before it begins to deteriorate with minor percentage loss. Regular maintenance and proper care can extend the battery’s life.
What is the seat height and rotor size for the Pro SS model?
What is the seat height and rotor size for the Pro SS model?
The seat height for the Pro-SS model is approximately 33 inches, and the rotor size is 220 mm.
Can I ride the E Ride Pro on a freeway?
Can I ride the E Ride Pro on a freeway?
No. For safety precautions and law regulations, we do not advise E Ride Pro to be ridden on the freeway as it is designed to be ridden off-road or dirt trails.
Order & Security Concerns
How can I cancel or change my order?
How can I cancel or change my order?
info@eridepro.co.nz or call us at 036629162 regarding your order.
What can I do to protect my E Ride Pro bike from theft?
What can I do to protect my E Ride Pro bike from theft?
Consider using a high-quality lock, GPS tracking device, or an alarm system to secure your bike. Parking in well-lit areas and using multiple locks can further deter theft. Additionally, removable batteries provide extra security as they can be taken with you when the bike is parked.
WARRANTY
Ride with confidence, knowing E Ride Pro has your back
At E Ride Pro, we stand behind our electric dirtbike emotos and are committed to providing exceptional service to our customers.
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CONTACT USIf you have additional questions, please reach out to our office so we can better assist your needs.
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WARRANTY FORMTo make a warranty claim, please fill out our form and we will be in touch with you shortly.
DEALER RESOURCES
At E Ride Pro, we empower our dealers with essential resources tailored for effective marketing. By utilizing the password from your Dealer Welcome Kit, you can access a wealth of materials designed to boost your promotional efforts. If you need assistance, don’t hesitate to reach out for help. We're here to support your success!
